Frequently Asked Questions

What Do I Need To Apply?

• An active email address.
• Online access to bank statements or banking.
• South African ID

Bank Statements Not Uploading / Failed

Ensure that you or the dealer uploads digital bank statements. Photocopies will not be accepted and will fail to upload. Please also note that there is a maximum of 5 attempts to upload bank statements before the system cancels the application. Please refer to this PDF document for further information if you are struggling to upload the your bank statements.

Can I Apply With A Passport?

Currently, applications are limited to South African citizens with a valid ID. We’re actively working to broaden our eligibility criteria and look forward to assisting all persons in the near future.

When Do I Get My Device? If your application is approved, the dealer will hand over the device if there is stock available. Alternatively, if no stock is available, you can navigate back and select another device. Should you not want another device, you will need to cancel the application.

Can Devices Be Delivered?

Currently, devices can only be collected from the store where you completed your application. However, stay tuned — home and office delivery, as well as click-and-collect options, will be available soon.

How Top-Up Contracts Work? The top-up contract works exactly like a regular Telkom top-up contract. We support all standard Telkom top-up contracts.

Is There Customer Support? 

Yes, you can easily contact our support team by emailing [e-mail] or +(27) 11 807 5345

When Is The Upfront Payment Due? 

This payment is done during the your application process before you receive their device.

Does Mission Mobile Offer Insurance?

We currently don’t offer insurance on devices, but we’re in the process of introducing this option.

I Do Not Have A Smartphone Currently

Our Mission Mobile team is working on a new Digital Inclusion Initiative that will make it possible for you to also apply with us.